Frequently Asked Questions

What is ELITA?

ELITA is a private marketplace connecting clients with exceptional assets across ten categories: luxury watches, exotic automobiles, private aircraft, superyachts, fine real estate, high jewelry, fine art, Hermès handbags, precious metals, and rare motorcycles. We source from private collections, estates, manufacturers, and trusted partners worldwide to provide access to pieces rarely available through traditional channels.

How do I purchase an item through ELITA?

Begin by browsing our collection at elita.net in your category of interest. When you identify a piece, contact our specialists via WhatsApp at +61 483 181 818 or email concierge@elita.net. We'll provide detailed information, coordinate viewings or inspections, and guide you through authentication, documentation, payment, and delivery. Our concierge service handles all logistics to ensure a seamless transaction.

Are all items authenticated?

Yes, authentication is fundamental to our process. Watches are verified by certified horologists, vehicles undergo comprehensive mechanical and provenance inspection, aircraft records are reviewed by aviation specialists, artworks are authenticated through recognized authorities or artist estates, and all luxury goods meet our strict verification standards. We provide detailed documentation with each sale including certificates of authenticity when applicable.

Can I view items before purchasing?

Absolutely. We encourage in-person viewings whenever possible. ELITA maintains discreet showrooms in major cities including London, Geneva, Monaco, Dubai, Hong Kong, and New York. For clients unable to visit, we offer fully insured shipping for remote assessment with flexible return policies. For vehicles, aircraft, and yachts, we coordinate test drives, demonstration flights, or sea trials as appropriate.

What payment methods does ELITA accept?

We accept bank wire transfers in major currencies, cryptocurrency for select transactions, and can coordinate financing through our network of private banks and specialty lenders for qualified clients. All transactions are conducted securely with proper documentation and regulatory compliance. Payment terms are discussed during the acquisition process based on specific item requirements.

Does ELITA provide international shipping?

Yes, we facilitate global delivery with white-glove logistics services. This includes secure packaging, comprehensive insurance during transit, customs clearance coordination, import duty calculation, and destination handling. For vehicles, aircraft, and yachts, we work with specialized transport companies ensuring proper care throughout the delivery process. All shipping costs are transparent and provided before commitment.

What is ELITA's return policy?

Return terms vary by category and item specifics. Generally, luxury goods can be returned within 7-14 days if condition is exactly as received, provided authentication is not disputed. Vehicles, aircraft, yachts, and real estate have separate agreements addressing inspection periods and contingencies. We discuss return provisions during the acquisition process to ensure clear understanding before commitment.

Can ELITA source specific items not currently in inventory?

Yes, sourcing specific items is a core service. Whether you seek a particular watch reference, vehicle configuration, aircraft specification, property location, artwork, or handbag combination, our team actively searches our global network. We maintain relationships with collectors, dealers, and industry contacts worldwide to locate pieces matching your exact criteria. Timeframes vary based on rarity.

Does ELITA accept consignment or trade-ins?

Yes, we welcome high-quality consignments and trade-ins across all categories. Our specialists evaluate items based on condition, market demand, and provenance, then propose transparent terms. Consignment includes professional photography, marketing, authentication, and transaction management. Trade-ins can be applied toward upgrades within the same or different categories. Contact us to discuss your specific items.

What after-sales support does ELITA provide?

We provide comprehensive post-purchase support including documentation assistance, insurance valuation coordination, maintenance and service referrals, and ongoing advisory for collection management. For watches, we offer service coordination; for vehicles, we connect clients with specialist mechanics; for real estate, we provide property management introductions. Our team remains available to assist with any questions regarding your acquisition.

How does ELITA protect client privacy?

Discretion is paramount. All client information is handled with strict confidentiality. We use secure communication channels, non-disclosure agreements when appropriate, and discrete transaction processes. Marketing materials never identify buyers or sellers without explicit permission. Private viewings are conducted in secure locations, and all personal data is protected according to international privacy regulations.

Does ELITA work with financial advisors or family offices?

Yes, we frequently collaborate with financial advisors, wealth managers, and family offices assisting clients with alternative asset allocation. We provide market intelligence, valuation services, and portfolio strategy consultation for hard assets. We understand the fiduciary responsibilities involved and work professionally within established advisory relationships while maintaining client confidentiality.

Still Have Questions?

Our concierge team is available 24/7 to assist with any inquiries about acquisitions, specific items, or services.

WhatsApp: +61 483 181 818

Email: concierge@elita.net

Website: elita.net