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Visit one of our showrooms via private appointment.
Terms and Conditions
Welcome to ELITA, where we specialize in offering a curated selection of luxury watches and exclusive pre-owned items. By accessing our website or entering into a purchase agreement, you acknowledge and agree to the following terms and conditions, which are subject to our own terms and criteria. These govern your use of our platform and the purchase of goods.
At ELITA, we operate a unique business model that includes both stocked items and procured goods. Stocked items are readily available for purchase and delivery, while procured goods are sourced specifically upon request or due to their exclusive nature. Procurement involves coordination with third-party suppliers and may require additional timelines. By entering into a purchase agreement, you acknowledge and accept these inherent processes and criteria.
By using our website and making a purchase, you agree to abide by our terms and conditions. You also understand that each transaction is subject to specific availability, condition, and procurement timelines associated with the selected item. We strongly encourage all clients to carefully review and accept the details of each transaction prior to completing a purchase.
We are committed to maintaining transparency and open communication throughout your purchasing journey. If you have any inquiries or concerns regarding your transaction, our support team is available to assist you. For additional information, please refer to our policies, including our 90-Day Refund Policy, which outlines our approach to refunds and resolution processes.
Thank you for choosing ELITA. We look forward to providing you with exceptional service and unparalleled luxury items.
1.1. The content on our website is provided for general informational purposes only. We strive to ensure the accuracy and timeliness of the information, but we do not warrant the completeness, reliability, or suitability of the content. Any reliance on the information provided is at your own risk.
1.2. We reserve the right to modify, update, or discontinue our website or any part thereof without prior notice. We shall not be liable for any loss or damage resulting from such modifications, updates, or discontinuation.
1.3. Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offense.
2.1. The products listed on our website are pre-owned luxurious watches. We make every effort to accurately describe the condition, specifications, and authenticity of each watch. However, we cannot guarantee the accuracy or completeness of the information provided. It is your responsibility to review the product details and make an informed purchase decision.
2.2. The prices displayed on our website are in United States Dollars (USD) currency and are subject to change without notice. Any applicable taxes, customs duties, or shipping fees will be communicated to you before completing the purchase.
2.3. Placing an order constitutes an offer to purchase the selected product(s). We reserve the right to accept or reject your offer in our sole discretion. In the event that we are unable to fulfill your order, we will notify you and provide a refund for any payment made.
2.4. By completing a purchase, you warrant that you are at least 18 years old and legally capable of entering into a binding contract.
3.1. We offer secure payment options through trusted third-party payment processors. Your payment information is encrypted and securely transmitted, but we do not store your payment details on our servers.
3.2. You are responsible for providing accurate and up-to-date billing and shipping information. We shall not be liable for any delays or failures in delivery due to incorrect information provided.
4.1. We will make reasonable efforts to process and ship your order within the stated timeframe. However, we shall not be liable for any delays or damages arising from shipping carriers or unforeseen circumstances beyond our control.
4.2. The risk of loss or damage to the purchased product(s) passes to you upon shipment. It is your responsibility to inspect the product(s) upon delivery and report any damages or discrepancies to us within 3 days from receipt.
5.1. We accept returns within 14 days from the date of delivery, provided that the product(s) are in their original condition with all accompanying accessories and packaging. Return shipping costs are your responsibility unless the return is due to our error.
5.2. Refunds will be issued in the original form of payment within a reasonable timeframe after receiving the returned product(s) and verifying their condition.
5.3 90-Day Refund Policy
At ELITA, we are committed to providing exceptional service and ensuring customer satisfaction. To maintain transparency and fairness, we have established the following 90-day refund policy:
1. Eligibility for Refund:
• Refund requests must be submitted in writing and are applicable only to transactions canceled due to a change of mind.
• Refunds are contingent upon the recovery of funds from third-party suppliers involved in the transaction.
2. Processing Timeline:
• Refunds will be processed within 90 days from the date of cancellation.
• This timeframe allows for the retrieval of funds and necessary administrative procedures to ensure accurate and secure processing.
3. Supplier Dependencies:
• As many of our items are procured through exclusive suppliers, the refund process is subject to their terms and timelines. We will actively coordinate with suppliers to expedite the process.
4. Communication:
• We will provide regular updates on the status of your refund and are available to address any concerns during this period.
5. Exceptions:
• This policy does not apply to custom or bespoke items, which are non-refundable.
• Refunds are not available for transactions canceled outside the specified cancellation window of 24 hours.
For further questions or assistance, please contact our customer support team at contact@elita.net. We value your understanding and patience as we work to ensure a smooth and fair resolution.
6.1. All intellectual property rights, including trademarks and copyrights, relating to our website and its content are the property of their respective owners. You may not reproduce, modify, distribute, or exploit any part of our website without prior written consent.
7.1. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or the purchase of our products.
These terms and conditions shall be governed by and construed in accordance with the laws of Australia, United Arab Emirates and Hong Kong. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the respective country.
9.1. We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective upon posting on our website. Your continued use of our website following the posting of any modifications constitutes your acceptance of such changes.Please consult with a legal professional to ensure compliance with applicable laws and regulations and to tailor the terms and conditions to your specific business needs.
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